Shipping & Returns Policy
Thank you for visiting Biebiehome (hereinafter referred to as "we" or "this website")! To ensure that you are satisfied with your shopping experience with us, please carefully read the following delivery and return terms. Before placing an order, you should understand our delivery policy, return process and related terms.
1. Shipping Policy
A. Shipping Area
We currently ship within the United States. If you are located in another country or region, please check international shipping availability during checkout.
B. Shipping Time
Orders typically arrive within 3-4 business days.
C. Shipping Fees
Shipping fees are calculated based on your shipping address, selected shipping method, and the weight and size of your order. The exact fee will be displayed during checkout.
D. Processing Time
Orders are typically processed and shipped within 1-2 business days of receiving your order. Processing times may increase during holidays or promotional periods. Please ensure you have the correct shipping address and contact information to avoid delays.
E. Shipping Issues
If your order is missing, damaged, or incorrectly delivered, please contact our customer service team as soon as possible. We will do our best to resolve the issue and ensure your satisfaction.
If there are any shipping delays, please feel free to contact us and we will provide you with an update on the status of your delivery.
2. Return Policy
A. Return Requirements
We want you to be satisfied with your purchase. If you are not satisfied with your order, you may return it within 7 days of receipt. To ensure a smooth return process, please ensure the following conditions are met:
The item has not been used, washed, altered, or damaged.
The item must be in its original packaging and with all tags intact.
Perishable items such as food and lotions, as well as custom-made items, are not accepted for return.
B. Return Process
Contacting Customer Service: Please contact our Customer Service team by email or phone within 30 days to inform us of the item you wish to return and the reason for your return.
Return Shipping: Please package your return item and include the return authorization number. Please use tracked mail to ensure the item's safe return and retain the return shipping receipt.
Return Review: We will review the return within 7 business days of receiving it. Once the item meets the return requirements, we will process a refund or exchange.
C. Refund
Refund Method: Refunds will be issued via the original payment method (if you paid by credit card or PayPal, the refund will be directly credited to the corresponding account).
Refund Processing Time: Refunds typically take 7-10 business days to process, with the exact timeframe varying depending on the payment method.
Return Shipping: If the return is due to an error on our part (e.g., incorrect item, damaged item, etc.), we will cover the return shipping costs. If the return is for personal reasons (e.g., dislike, change of mind, etc.), you will be responsible for the return shipping costs.
D. Exchange
If the item you received is defective or damaged, you may exchange it. Please contact our customer service team within 7 days and we will arrange an exchange and cover the associated costs. Returns for personal reasons follow the same return procedures and are subject to shipping costs.
3. Return Policy for Special Items
Some products may have special return policies, particularly for hygiene and personal care products. The following items are generally not accepted for return:
Opened food and baby formula.
Single-use products (such as diapers, wipes, etc.).
Customized or personalized items (such as baby clothing with embroidered names).
4. Return and Refund Exceptions
A. Damaged or Defective Items
If you receive damaged or defective merchandise, please contact our Customer Service Department immediately upon receipt. We will provide a refund or replacement and cover the return shipping costs.
B. Return Failures
If the returned merchandise does not meet our return requirements, we reserve the right to refuse the return request or require you to pay for the cost of reshipping the merchandise.
5.Contact Us
If you have any questions about our shipping or returns policy or need further assistance, please feel free to contact us:
Company Name: AL-AIGLE TRADING CO., LIMITED
Address: FLAT 1019B, 10/F, LIVEN HOUSE,NO.61-63 KING YIP STREET,KWUN TONG,HONG KONG
Email: support@biebiehome.com